Note: Due to Covid-19, please allow us some extra time for Deliveries
WHAT DOES SHIPPING COST YOU?
Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $100! Then you’ll get your order right on your doorstep for free! However free items don’t qualify for free shipping and as we are sourcing our products from multiple vendors around the world, and we want to keep the costs low, packages may arrive in separate units. However, Shipping is FREE in the USA irrespective of the amount.
In the unlikely case, that the customs got hold of an item and asking for Fees to pay upon the regular price, the customer is liable to cover those occurring Fees.
HOW LONG WILL MY PACKAGE TAKE?
We usually ship from our USA Warehouse, and sometimes from our multiple international warehouses when we are out of stock locally. Depending on the warehouse, demand, and current stock, it usually takes 14-28 Business Days, until you’ll receive your order. It depends on the location and products that some products may require some handcrafting work in advance, which will delay the shipping by a few days.
Outside the United States:
Please allow us a timeframe of 21-40 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 60 Business Days.
We apologize for any inconvenience that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
In the unlikely event, your items won’t arrive at your door, check the following things:
1) Has one of your flatmates picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package
If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us on [email protected]
We’ll respond quickly and get the issue sorted!
Online Phonez wishes you a pleasant shopping experience!